FAQ

TKraft Return & Refund Policy — FAQ

How many days do I have to return a product?

You can request a return or exchange within 7 days of receiving your order.

What items are eligible for return

You can return items that are:

• Unused and unwashed

• In original condition

• With all tags, labels, and packaging intact

• Accompanied by the invoice/order proof

What items are NOT eligible for return?

• Used or damaged items

• Items without original packaging

• Customized/personalized products

• Products marked “non-returnable” on the product page

How do I start a return or exchange?

Email us at customer-support@tkraft.in with:

• Your order number

• Reason for return

• Photos (if item is defective/damaged)

Our team will guide you with the return process and pickup/return address.

Who pays for return shipping?

• TKraft pays if the product is damaged, defective, or we sent the wrong item.

• Customer pays if the return is due to size issues, change of mind, or preference.

Shipping charges are non-refundable unless the return is due to our error.

I received a damaged or incorrect item. What should I do?

Please contact us within 24 hours with photos of:

• The product

• Packaging

• The defect/error

We will arrange a free replacement or full refund.

When will I receive my refund?

After we receive and inspect the returned product, your refund will be processed within 7–10 business days via the original payment method.

Can I get store credit instead of a refund?

Yes. Upon request, we can issue store credit which you can use on future TKraft purchases.

Can sale items be returned?

Some sale/clearance items may not be eligible for return. Check the product page for details.

Where can I contact customer support?

📧 Email: customer-support@tkraft.in
📞 Phone: [Insert number]
🕒 Support hours: Mon–Sat, 10 AM – 6 PM (IST)